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Delivery Channels
iMAL empowers financial institutions to provide services to clients using multiple delivery channels and keeping up to date with the technological advances in terms of customer services and away-from-the branch services. Alerts are triggered and sent across the different delivery channels to either target the customer directly or to assist and empower the teller, CSR and private banker to cross-sell with other customers.
The delivery channels coverage includes:
- Electronic delivery channel at the branch level
- Internet Banking
- Handling all kinds of operations for Retail, Corporate and Investment banking such as Account Position, Account Transfer, Financial Facility request & inquiry, Restricted Investment order & position, Letter of Credit opening & inquiry, etc…
- Integrates seamlessly with the cross-selling engine and all other modules
- Kiosk
- Enables customer to process all required transactions, reports and inquiries.
- Minimize the interaction between the teller and the customer.
- Integrates seamlessly with the cross-selling engine.
- Mobile Banking
- Empowers customers to view their accounts and their investments.
- Offers information on the move and provides the user with a drill down facility up to the transaction level on his Pocket PC anytime, anywhere.
- Enables customers to process the required transaction, such as Account Transfer, Investment and Divestment Order.
- Anywhere
- Beneficial to bank relationship officers who are responsible of several customers.
- Based on Sybase iAnywhere technology, which enables database replication between the Pocket PC and the Anywhere server database.
- SMS Banking Interactive
- Allows the user to define any kind of query, based on the available database, the related periodicity, frequency and mode of communication.
- Alerts is a messaging technology designed to deliver critical business information in a timely and efficient manner.
- Alerts can automatically alert the concerned personnel through an instant sms whena significant event takes place.
- Interactive Voice Response
- A service provided to financial institutions and customers to perform transactions over the phone. Instead of diverting the call to a live representative located in a call centre or a branch, and with the obvious exception of cash withdrawals and deposits, - Offering all the features of an automated teller machine: Account Balance information and list of latest transactions, Electronic Bill Payment, Funds Transfer,Withdrawals Report, etc
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