Front Office Operations

iMAL empowers the front office operations of financial institutions by providing front office delivery channel and branch automation. The system covers the following main areas:

• Standard Retail operations, such as deposits, withdrawals, checkbook requests, etc. in a client-centric way.
• Complete requests’ management, offering Retail and Private banking customers all products on the counter such as:

- Letters of Credit
- Letters of Guarantee
- Bills for Collection
- Financial Facilities
- Funds & Securities
-Investment and Divestment Orders

• Anti-money laundering control at the reporting and transaction levels
• Cross-selling engine, and automatic real time triggering of alerts
• Multilingual interface
• Automatic cheque clearing
Automatic alerts triggering and sending to target the customer directly or to assist and empower the teller, CSR and private banker to cross-sell with other customers.