Genesys provides all in one Omnichannel Contact Center and Communication platform which combines real-time contextual journeys, world-class intelligent routing and digital transformation. Bank customers can engage in the channel that best suits their preferences through personalized interactions across IVR, video conferencing, live chat, email, web, voice, social media (Facebook, Twitter), SMS and chatbot. Genesys is the leader in Gartner Magic Quadrant 2018 for Contact Center Infrastructure, and a leader in Forrester Wave for Cloud Contact Centers. They offer both cloud and on-premise contact center platforms. www.genesys.com
Vasco which is now OneSpan will be complementing iMAL Internet and Mobile Banking offering with advanced digital authentication technologies allowing financial institutions to provide their customers with strong authentication and secure online accessibility to personal accounts and other financial transactions performed throughout the Internet. With the DIGIPASS technology, banks are able to authenticate their customers and mitigate risks stemming from phishing scams, hacking, trojans and man-in-the-middle (MITM) attacks. Secure online services will boost customer trust and will enable financial institutions to build an enduring competitive advantage. www.vasco.com
Founded in 1988 in Germany, DocuWare offers state-of-the-art Document Management Systems (IDMS) solutions for professional enterprise content management that will enable Path Solutions’ clients to manage, monitor and search their documents electronically in an optimized and efficient way. Regardless of the document source or format, it can be processed automatically. This means that both paper and electronic documents such as correspondences, records, e-mails, MS Office, spool files and many others can be stored, shared and managed from a centralized document pool. Additional records management features ensure that access to documents and their contents is secure, controlled, and logged at all times. www.docuware.com
Mind Rockets develops assistive technological solutions for the hearing impaired people worldwide. The company provides several interpreter sign language solutions integrating 3D animated avatars into the client’s website and social media pages. There is also the ‘Contact Us’ service which is a friendly plugin that allows hearing impaired people to record the message in sign language through video, then they interpret it to text and deliver it to the bank. The bank reply is converted to sign language and sent as a video file on social media or by email. www.mindrocketsinc.com
IMTF is a leading Swiss provider with more than 25 years of focused experience in the field of Fraud Prevention and Compliance (AML). The company offers innovative and reliable solutions to protect all information and to ensure consistent compliance across the organization. IMTF’s comprehensive offering, competencies and tools emphasize on growth opportunities, operational efficiency, compliance and risk control. www.imtf.com
Salalem is an online learning platform providing a full management and tracking ability, where banks can manage course enrollments, in addition to full reporting capability on the progress and history of the employee training via mobile or web. It provides built-in basic and advanced Islamic banking programs for different skill levels such as compliance, general awareness, trade finance, and others. www.salalem.com
Established in 2014, EzPilot is one of the leaders in data collection and analysis services, using high-quality new technology; it’s the first customized application for data collection in the MENA region. They use smartphones and tablet applications to collect the data from the field, to insure minimizing the margin of error in data, by means of cross-validation and connection between the questions themselves in the same survey. www.ezpilot.me
Founded in 1991 in the U.S., Apliman Technologies is a leading telecommunications solutions provider offering an unlimited set of value added services and customer care solutions that greatly enriches mobile operators and service providers’ portfolios. Its unique service delivery platform serves as a one stop-shop for all operators operational needs. As result of the partnership agreement with Apliman, iMAL*2Mobile new offering will utilize Apliman’s SMS and USSD gateways for providing mobile banking channels through SMS and USSD. The partnership will also enable Path Solutions to offer Apliman’s phone banking services including Call Center and IVR which enhance customer relationship management. www.apliman.com
Established in 2001, IrisGuard is a leading provider of customer-focused IT Banking and Homeland Security iris comprehensive solutions focused on managing human identity requirements. In addition to the its patented iBank Suite® identity applications, IrisGuard manufactures the world’s most accurate Iris Recognition camera system, the IrisGuard IG-AD100®, which is deployed in all five continents and acquires pristine images under challenging light conditions.
The partnership with IrisGuard targets a common goal by both firms to provide innovative and advanced iris biometric technology in customer security authentication to Islamic financial institutions. www.irisguard.com
GlobeX Data Ltd. designs, develops and markets Swiss-hosted cybersecurity and Internet privacy solutions for secure data management and secure communications. The company distributes a suite of secure cloud-based storage, disaster recovery, document management, encrypted e-mails, and secure communication tools. It sells its products through its online store, direct sales force, approved wholesalers, distributors and telecommunication companies worldwide. www.globexdata.ch
Thomson Reuters’ interface gives financial institutions an opportunity to monitor and update their understanding of the foreign exchange market, currency rates, and security prices in real-time.
Under this partnership agreement, Path Solutions’ iMAL*LiveFinancialMarkets middleware application will connect iMAL applications to the Thomson Reuters Market Data System (RMDS) in a bank or investment company. The iMAL*LiveFinancialMarkets is an integrated back-office system that manages the data transfer of Currency Exchange Rates, Security Prices, and Foreign Exchange Deals from Thomson Reuters Market Data System to the iMAL applications. www.Thomsonreuters.com
Established in 1983, S2M is one of the leading players in developing and implementing payment solutions. The partnership with S2M will allow optimum flexibility to our clients by providing them with various independent and integrated modules under the SELECT system for both acquirers and issuers banks. It also enables them to process a variety of financial transactions and authorizations originated from POSs, ATMs, Internet, and branches. The SELECT System is compliant with the most adopted payment standards such as ISO 8583 & EMV, and certified by the most prestigious organizations such as VISA, MasterCard and American Express. S2M is present in more than 50 countries with more than 180 customers who trust its solutions, products and services. www.s2mworldwide.com