Support Services

In today’s business environment, most financial institutions look forward to specialized services from their technology partners, to work hand-in-hand with them so that their energies could be focused on their core business and area of expertise. Path Solutions not only provides the best Islamic banking technologies for its clients but also provides holistic Support to allow clients keep their businesses up and running round the clock maximizing value from this partnership.

With dedicated Support offices in Kuwait, Lebanon, Bahrain, Sudan, UK, India, Pakistan and Malaysia (‘Global Support’ – Level 1 & 2 Support) and teams of highly experienced Application and Product specialists (Level 3), we are able to make sure all our clients are attended to and provided the best service, thus improving the availability of our applications and at the same time responding to the demands of our clients’ businesses more effectively.

Our secure, multi-lingual Support Services provide direct access to our experts via multiple communication channels like email or by phone, or through our online customer Helpdesk system (e-PATH) and enable you to discuss, query, monitor and log any operational issue you may experience. The services are bound by clearly defined and agreed service levels and adhere to CMMI level-3 processes. In addition to day-to-day Support, the Global Support team also provides services to manage the Application upgrades of new releases and other Business/Technical Consultancy Services to meet our clients’ specific and ad hoc requirements.

With over 100 successful implementations worldwide, our Global Support packages offer tailored solutions to give you the flexibility to choose the level of Support your organization needs.

Please check on your area of interest:

  • Normal Support – Typical Support Management (mandatory)
  • Mission Critical Support – Standard
  • Mission Critical Support – Advanced
  • Mission Critical Support – Premium
  • Managed Services (Database Management)
  • iMAL System Health Check (Business)
  • iMAL Upgrade Services

With our Global Support Services, you are guaranteed the best services.

For more information on our Global Support Services, you may email us